Returns/Refunds Policy

Returns / Refunds Policy

We want you to love your new shoes. If something isn't right, we're happy to help with a return.

Returns

Timeframe: You have 30 days from the date you receive your order to return it. After 30 days, unfortunately we can no longer offer a refund or exchange.

Condition: Items must be unworn, in their original condition, and in the original packaging (including the shoe box).

Return Shipping: Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service, as we're not responsible for returns lost in transit.

How to start a return: Email us at support@markandgraceorthoshoes.com with your order number and the reason for the return, and we'll send you instructions on where to send it.

Refunds

Once we receive and inspect your return, we'll email you to confirm your refund has been approved. Approved refunds are issued to your original payment method.

If you haven't seen your refund appear after a little while, please check with your bank first — it can sometimes take a few extra days to show up. If it's still missing, contact us and we'll look into it.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, let us know straight away — in that case, we'll cover the return shipping and arrange a free replacement or a full refund, whichever you prefer.

Questions?

Reach out any time at support@markandgraceorthoshoes.com and our team will get back to you within 5 hours.